As a member of the order support team for Cincinnati Bell, it’s Lamont Fayson’s job to help new or existing customers purchase phone services. He spends his entire workday in front of a computer reviewing customer service plans, product offerings and inputting account data. He does this while using large print software that enables access to the many screens he must use.
Ironically, he said, computers were his biggest obstacle in his first management job after college. Reading the print on a desk top monitor can be difficult at best for someone who has no peripheral vision in both of his eyes. That was about 18 years ago before he learned about CABVI and adaptive software.
The Ohio Bureau of Services for the Visually Impaired referred him to CABVI’s Computer Access Service when he was pursuing a new opportunity and realized he needed help with the technology that was involved in just about every job on the market. To bolster his employment skills, his first step was having a CABVI instructor come to his house twice a week to teach him how to type. Then the agency helped him procure a larger computer display, a software package that provided him the magnification, color and tracking features he needs, as well as a CCTV and other magnification aids to enlarge printed and computer-based information. One-on-one instruction was provided, which enabled him to successfully use these devices and ready him for the job market.
When Lamont was hired by Cincinnati Bell, a CABVI computer specialist assisted with his initial training to ensure Lamont’s success in learning the company’s intranet and internet programs. A CABVI orientation and mobility specialist also helped him in learning how to navigate the hallways and stairwells in his office building. And when Lamont purchased a home lap top computer, CABVI installed the adaptive software on it as well.
“In today’s environment you need to be able to use a computer for everything. CABVI’s Computer Access Service has made it possible for me to work again,” he said.